SERVICE DELIVERY POLICY
This Service Delivery Policy explains how JUSTME9 LTD manages, confirms and provides salon appointments booked through our website.
JUSTME9 LTD operates a London-based salon providing professional hairdressing, hairstyling, grooming and beauty appointment services.
Our services are arranged through online bookings and provided at the agreed salon location.
Company Name: JUSTME9 LTD
Business Address:
9 Melcomble Street,
Melcombe Street,
London,
England,
NW1 6AE
Email: bookings@justmebeauty.online
Telephone: 020 7486 2029
Website: justmebeauty.online
All services offered through our website are appointment-based.
Customers can browse available salon services, select their preferred appointment and submit a booking request online.
Services are provided in person at the agreed salon location in London, United Kingdom.
Our services may include:
After submitting a booking request, customers will receive booking-related communications using the email address provided during the booking process.
An appointment is considered confirmed once confirmation has been issued by JUSTME9 LTD.
Confirmation details may include:
Customers are responsible for checking their booking confirmation and ensuring that the information provided is accurate.
Customers should attend the agreed salon location at the confirmed appointment time.
Where additional information is required before an appointment, our team may contact the customer using the contact details supplied during booking.
Customers are encouraged to contact us in advance if they need assistance with their appointment arrangements.
All appointments are subject to availability.
If a requested appointment cannot be accommodated, JUSTME9 LTD will contact the customer to discuss alternative arrangements.
Where an appointment cannot be provided and a refund is due, the relevant payment will be handled in accordance with the applicable booking conditions and consumer legislation.
Customers wishing to amend an existing appointment should contact us by email.
Please provide the booking reference, original appointment details and preferred alternative appointment.
Requests for changes are subject to availability.
Customers are expected to attend their confirmed appointments at the agreed time.
If a customer cannot attend, they should notify us as soon as reasonably possible.
Any applicable arrangements concerning missed appointments or cancellation charges will be communicated during the booking process and applied subject to applicable legislation.
Booking confirmations and relevant appointment information will be sent to the email address supplied by the customer.
Customers should ensure that their contact details are accurate and check their email correspondence for booking-related messages.
For appointment enquiries, customers may contact:
Email: bookings@justmebeauty.online
Telephone: 020 7486 2029
A booked service is considered completed when the agreed salon service has been provided to the customer.
Where a service cannot be completed as arranged, JUSTME9 LTD will discuss appropriate alternative arrangements with the customer.
Any applicable refund or other remedy will be handled in accordance with the relevant contractual terms and statutory requirements.
Our customer support team reviews enquiries during normal business operations.
If our team is unavailable when a customer contacts us, customers may leave a message by email.
We aim to respond to enquiries within 24 working hours.
For faster assistance, customers should include their full name, booking reference and appointment details.
For questions regarding service arrangements, appointment confirmation or service delivery, please contact:
JUSTME9 LTD
Business Address:
9 Melcomble Street,
Melcombe Street,
London,
England,
NW1 6AE
Email:
bookings@justmebeauty.online
Telephone:
020 7486 2029
