FREQUENTLY ASKED QUESTIONS (FAQ)
Q: What services does JUSTME9 LTD provide?
A: JUSTME9 LTD is a London-based salon providing professional hairdressing, hairstyling, grooming and beauty appointment services.
Our services include haircuts, hair colouring, highlights, hair treatments, men’s grooming, beauty appointments and special occasion hairstyling.
Q: Where is your business located?
A: Our business is based in London, United Kingdom.
Business Name: JUSTME9 LTD
Business Address:
9 Melcomble Street,
Melcombe Street,
London,
England,
NW1 6AE
Q: Who can book your services?
A: Our website is primarily intended for European visitors planning to visit the United Kingdom and arrange salon appointments in London.
Q: How can I book an appointment?
A: Customers can browse the available services on our website, select their preferred service and submit an appointment request through the booking process.
Q: How will I know whether my appointment is confirmed?
A: Once your booking has been accepted, confirmation details will be provided using the contact information submitted during the booking process.
Q: Can I change my appointment?
A: Appointment changes may be requested by contacting our team by email. All changes are subject to appointment availability.
Please include your booking reference, original appointment details and preferred alternative date.
Q: What happens if my preferred appointment is unavailable?
A: If the requested appointment cannot be accommodated, our team will contact you to discuss alternative arrangements.
Q: What currency do you accept?
A: Our default online payment currency is EUR (Euros). The applicable amount will be displayed before payment is completed.
Q: Which payment methods are available?
A: Depending on availability at checkout, customers may pay using the following methods:
Q: When will my payment be processed?
A: Payment is collected during the booking process where advance payment or a deposit is required.
The applicable payment amount and conditions will be displayed before the transaction is submitted.
Q: Will I receive payment confirmation?
A: Following a successful payment, transaction or booking confirmation details will be provided using the contact information submitted during checkout.
Q: Are appointment deposits required?
A: Certain salon appointments may require an advance deposit.
Any applicable deposit amount and its conditions will be displayed before payment. Deposits will be handled in accordance with the relevant booking conditions and applicable legislation.
Q: Can I cancel an appointment?
A: Customers wishing to cancel an appointment should contact us by email and provide their booking reference and appointment details.
Applicable cancellation conditions will be communicated during the booking process.
Q: Can I request a refund?
A: Refund requests are reviewed according to the booking conditions, the circumstances of the request and applicable consumer legislation.
Where a refund is due, it will normally be returned using the original payment method, where practicable.
Q: How long does a refund take?
A: Once a refund has been authorised and processed, the time required for the funds to appear in the customer’s account may depend on the relevant payment provider or financial institution.
Q: Do customers have a 14-day cancellation right?
A: Certain online service bookings may qualify for a statutory 14-day right of withdrawal under applicable consumer legislation.
The application of this right depends on the nature of the service and the circumstances of the booking.
Where a customer requests that a service begins during the withdrawal period, the applicable requirements concerning express consent and acknowledgement will apply.
Where a service has been fully performed during the withdrawal period, the statutory rules governing withdrawal rights may apply where the relevant legal requirements have been satisfied.
Q: What should I do before attending my appointment?
A: Customers should review their booking confirmation and ensure that they have selected the appropriate service.
If you have any questions about your appointment, please contact our team before attending.
Q: What happens if I arrive late?
A: Customers are encouraged to arrive at the agreed appointment time.
Late arrival may affect the time available for the requested service. Where necessary, our team will discuss the available arrangements.
Q: Can I request information about a particular service?
A: Yes. Customers may contact us by email with questions about available services, appointment arrangements or booking details.
Q: How can I contact JUSTME9 LTD?
A: Customers can contact us using the following details:
Company Name: JUSTME9 LTD
Email:
bookings@justmebeauty.online
Telephone:
020 7486 2029
Business Address:
9 Melcomble Street,
Melcombe Street,
London,
England,
NW1 6AE
Q: What are your customer support hours?
A: Customer enquiries are reviewed during normal business operations.
If our team is unavailable when you contact us, please leave a message by email.
We aim to respond to enquiries within 24 working hours.
Q: What information should I include when contacting customer support?
A: For booking-related enquiries, please include your full name, booking reference, appointment details and a description of your enquiry.
This will help our team identify the relevant booking and respond appropriately.
Q: How is my personal information handled?
A: JUSTME9 LTD processes personal information in accordance with its Privacy Policy and applicable data protection legislation.
Information may be used to manage appointments, process payments, respond to enquiries and maintain relevant business records.
Q: Who processes online payments?
A: Online payments are processed through Stripe. Relevant payment information is handled in accordance with the applicable payment processing and privacy arrangements.
Q: Where can I obtain further information about your services?
A: Customers may contact JUSTME9 LTD by email or telephone for further information about available salon services and appointment arrangements.
We appreciate your interest in JUSTME9 LTD and look forward to assisting with your salon booking.
COMPANY DETAILS
Company Name: JUSTME9 LTD
Business Address:
9 Melcomble Street,
Melcombe Street,
London,
England,
NW1 6AE
Email:
bookings@justmebeauty.online
Telephone:
020 7486 2029
Website Domain:
justmebeauty.online
Business Category:
Hairdressing, Beauty Treatments and Professional Salon Services
Primary Online Payment Currency:
EUR (Euros)
