INTRODUCTION
1. Customers may request cancellation of a salon appointment or service booking in accordance with this Cancellation and Refund Policy and applicable consumer laws.
2. Customers should contact us before requesting cancellation or a refund.
3. Cancellation requests must contain the relevant booking reference and details of the salon service purchased.
APPOINTMENT CANCELLATION CONDITIONS
4. Cancellation may be considered where the booked salon service has not yet started.
5. Once a salon service has started or has been completed, the service may not be eligible for cancellation or refund except where required by applicable law.
6. Customers must provide accurate information regarding their selected service and appointment requirements.
7. Customers should notify us of any requested appointment changes or cancellations as early as reasonably possible.
REFUND ELIGIBILITY
8. Refund requests will be reviewed according to the booking details, payment information, service status and applicable legal requirements.
9. Where an appointment is cancelled before the service begins, any eligible refund will be assessed according to the applicable booking conditions and statutory consumer rights.
10. Where a service has already started or has been completed, refunds will be considered in accordance with the agreed service arrangements and applicable law.
11. Nothing in this policy limits any cancellation or refund rights that customers may have under applicable United Kingdom or European consumer protection legislation.
REFUND PROCESSING
12. Approved refunds are normally processed within approximately 3 business days after approval.
13. Refunds will be issued through the original payment method whenever possible.
14. Processing times may vary depending on banks, card providers, PayPal or other payment service providers.
15. Customers will be informed of the outcome of their refund request through the available contact channels.
CONTACT INFORMATION
16. For appointment cancellation or refund enquiries, customers should contact us using the contact details provided on our CONTACT US page.
17.Please include the relevant booking reference, payment information and a description of the request to help us review the matter.
